Available for opportunities

Shibli Intaj
Cloud & Server Admin

An accomplished Cloud and Server Administrator with an extensive track record of developing and implementing secure networks. Proficient in cloud and server maintenance and performance optimization. Highly effective at problem solving and decision making with strong communication and presentation skills. Honest, hardworking, and eager to learn.

7+
Years Experience
3
Companies
3
MS Certifications
L3
Support Level
⚙️

Skills & Expertise

Microsoft Servers Microsoft 365 Microsoft Exchange Active Directory Windows Server 2008–2019 Hyper-V & Virtualization DNS / DHCP / GPO RMM Tools Backup & Recovery Auvik Networking Kaseya Datto SentinelOne Autotask PSA ConnectWise Automate AZ-900 Certified ✦ SC-900 Certified ✦ AZ-104 Certified ✦ MS Entra
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Work Experience

Advanced System Administrator
Sep 2021 — Present
Innovation Technology by Design
  • Managed and monitored Windows Servers including 2008, 2012, 2016, and 2019
  • Managed user accounts, permissions and access rights within Active Directory environments
  • Windows Server setup and role installation — ADDS, DNS, DHCP, GPO, and File Storage
  • Hyper-V setup and virtual machine management
  • Microsoft Office 365 support: application support, installation, license management, and email migrations
  • Exchange Online administration: mail flow, message trace, phishing, spam filter, security & compliance
  • Configured and managed alerts and patch policies through Kaseya Datto and Autotask PSA
  • Managed backups and restore tasks through Datto BCDR, N-sight, and Cove Data Protection
  • Managed endpoint security through SentinelOne and N-able Managed Antivirus
  • Took ownership of escalated L2/L3 tickets — troubleshooting complex Microsoft 365, Windows Server, and network issues
Onboarding Specialist
Feb 2020 — Sep 2021
Teleperformance
  • Defined email migration goals, timelines, and requirements for enterprise clients
  • Evaluated and selected target email systems based on scalability, security, and compatibility
  • Coordinated and performed migration of email data including messages, attachments, calendars, and contacts
  • Set up user accounts and permissions on new email systems with proper access controls
  • Conducted thorough testing to identify and resolve migration issues including data corruption and compatibility problems
  • Updated DNS hosting records to configure mail flow correctly
  • Guided users in setting up new Outlook profiles and resolved any post-migration issues
Technical Associate
Sep 2018 — Feb 2020
Concentrix
  • Diagnosed and resolved Windows technical faults, escalating issues when necessary
  • Resolved diverse technical issues across multiple systems and applications for end users
  • Performed hardware replacements and instructed users on operational procedures
  • Used ticketing systems to manage and process support actions and requests
  • Windows installation, reinstallation, and peripherals troubleshooting
  • End user support: driver & software support, MS Office, printers, network connectivity, and Windows Updates
  • Maintained accurate records for customer interactions and corresponding cases
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Education

Master's Degree
IGNOU
2019 – 2021
Bachelor's Degree
Sri Aurobindo College
2016 – 2018
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